SURGE SUPPRESSORS
General terms & conditions

Please read carefully terms and conditions below before registering your devices.

PROTECTION POLICY FOR EQUIPMENT CONNECTED TO AN INFOSEC SURGE PROTECTOR

INFOSEC guarantees the original final user that there will be no design, assembly or manufacturing faults in the surge protector and that it will immediately replace or repair any defective surge protector, as its own exclusive choice, throughout the life of the surge protector starting from the date of purchase (This equipment protection policy is not the guarantee for the surge protector).

INFOSEC guarantees equipment connected directly and correctly in accordance with our instructions to the INFOSEC surge protector covered by this guarantee for three years, in accordance with legal requirements according to French law and within the limits described in this document, against defects caused by transients on the 230 V ac power supply line (according to standards), provided that they are in the possession of the original final user. Defects caused by transients on the telephone lines are only guaranteed if telephone equipment is already provided with a primary protection at the line head. INFOSEC provides a Limited Liability insurance contract taken out with AGF (Assurances Générales de France), number 35644890, for the benefit of the original final user, against the consequences of a failure on connected equipment for which the original final user is responsible, within particular limitations described in the following table depending on which INFOSEC surge protector is chosen.

 


Produit FR Produit GE Produit UK
Limite de prise en charge
PFS 1 B    
15 000 €
PFS TEL 1    
25 000 €
PFS 5 B    
2 500 €
PFS 6 B    
5 000 €
PFS 5 TFR   PFS 5 BUK / PFS 7 TUK
25 000€
PFS 5 Master TFR HUB    
30 000 €
PFS 6 TFR PFS 6 TGE  
30 000 €
PFS 6 TFR HUB    
30 000 €
PFS 6 Master TFR PFS 6 MASTER TGE  
30 000 €
PFS 7 TFR PFS 7 TGE  
30 000 €
PFS 7 TVFR PFS 7 TCGE PFS 7 T UK
30 000 €
PFS 7 TCFR    
30 000 €
PNB I Travel PNB I Travel  
90 000 €
  PG TEL 2 GE  
15 000 €
  PG TV 2 GE  
15 000 €


  • All INFOSEC surge suppressors have « TYPE 3 » standing, and meet European and International standards: CEI 61643-1, EN 61643-11, CEI/EN 61643-21.
  • The electrical installation will be carried out according to the user guide recommendations UTE C 15-443 2004 (or equivalent depending on the country), resulting from the EN 61643-11 or CEI 61-643-1 standard.
  • INFOSEC surge suppressors are spread over three levels of protection:
    • Level 1 offering a maximum protection of 6 500A:
      • PFS 6 B, PFS 5 TFR
      • PFS 6 GE
      • PFS 5 BUK, PFS 5 TUK, PFS 7 TU
    • Level 2 offering a maximum protection of 12 000A:
      • PFS 5 B
    • Level 3 offering a maximum protection of 19 500A on 3 lines:
      • PFS 5 Master TFR HUB, PFS 6 TFR, PFS 6 TFR HUB, PFS 6 Master TFR, PFS 7 TFR, PFS 7 TVFR, PFS 7 TCFR
      • PFS 6 TGE, PFS 6 Master TGE, PFS 7 TGE, PFS 7 TCGE
  • The equipment and hardware connected to the INFOSEC surge suppressors must at least meet the category 1 European standard, in other words, resistance to a 1500V surge.
  • The electrical installation to which the INFOSEC surge suppressors are connected must meet the standard NF C 15-100 (or CEI 60364), in other words, have been implemented according to “Best Practices”, in compliance with legal grounding standards, for an electrical installation equipped with type 2 ,or even type 1 protection, depending on the geographical recommendations and classification. Furthermore, the blemish induced by spikes on the telephone lines will only be covered by the guarantee if the telephone hardware is already fitted with primary head end protection.
  • The original final user must keep the purchase invoice or the original receipt, otherwise the guarantee to repair or replace the surge protector and the protection system for connected equipment will be null and void.
  • INFOSEC will repair or replace any equipment, at its own choice, damaged by voltage transients that were correctly and directly connected to an INFOSEC surge protector covered by this guarantee, at the replacement value on the day of the accident, if INFOSEC finds that the damage was caused by a failure in one of its products, excluding any damage defined below. Consequently, INFOSEC reserves the right to determine the cause of the damage by asking for the damaged equipment to be sent to it for inspection. The costs for sending and returning the surge protector and the damaged equipment for examination purposes shall be paid entirely by the original final user. The damaged equipment shall remain available for examination until the end of the claim. INFOSEC reserves the right to be subrogated by any damage insurance policy taken out by the requester. This guarantee is not applicable for connected equipment powered by other sources for which there is no manufacturer's guarantee or guarantee extension, although this exclusion is not limitative.
  • All guarantees described herein are null and void if the surge protector used at the time of the accident is not provided to INFOSEC for examination purposes at the exclusive costs of the original final user or if INFOSEC concludes that:
    • the surge protector was badly installed, modified in any way whatsoever or damaged;
    • the defects were not due to the accident and that no accident actually occurred;
    • the repair or replacement are covered by a manufacturer's guarantee;
    • the connected equipment was not used under normal conditions of use.
EXCLUSIONS FROM THE GUARANTEE :
  • Damage due to incorrect installation, modification or deterioration of the surge protector, a connection that is not made directly to the source on a power outlet with an earth.
  • Damage caused to the connected equipment if it was not used under normal operating conditions or according to the manufacturer's instructions or labels.
  • Damage caused to electrical equipment by transients on the data transfer lines
  • Restoring lost data and reinstallation of software
  • Damage caused by the use of an INFOSEC surge protector for purposes other than the purposes for which it was designed
  • Damage caused by accidents such as fire, water damage, theft, storm, hail, snow or natural catastrophes, war or vandalism.
  • Damage due to normal wear
  • Damage caused by modification or transformation of the equipment connected.
  • Direct or indirect damage consecutive or unrelated to the use of INFOSEC surge protectors.
  • Loss of software, the price of capital, the cost of services and installations, the immobilization time, complaints from third parties including customers and real estate damage.
  • Damage to equipment without the CE certification
  • Any modification to connected products after this guarantee has been registered on the WEB
CONDITIONS FOR ELIGIBILITY FOR COVERAGE :
  • You must register your guarantee on the WEB site at address www.infosec.fr within 10 days after purchase, filling in all requested information.
  • You must have your original receipt
  • You must inform us about the problem within 10 days starting from the date of the accident by sending a registered letter with acknowledgement of reception and specifying:
    • The date and precise location of the accident
    • The type of INFOSEC surge protector
    • The type of damaged equipment that was connected to the INFOSEC surge protector
    • The date of purchase and the place of purchase of the INFOSEC surge protector

  • The representative of the INFOSEC customer service will then explain how to return your equipment to :
    • INFOSEC COMMUNICATION
    • SERVICE CLIENTS
    • 4 RUE DE LA RIGOTIERE
    • 44700 ORVAULT
    • France

and will explain the procedure to make your claim.

These guarantees are governed by French law and the purchaser accepts jurisdiction of the Nantes Court of Commerce or the Nantes Arbitration Chamber.

 I hereby acknowledge to have read
and accepted the insurance terms specified above.