The guarantee comes into effect from the date of purchase of the product.

Your surge suppressor would appear to be faulty (it may have recently been subjected to massive overvoltage). If your equipment is still under guarantee, you can ask us to have it replaced. You will then have to send us the faulty surge suppressor along with the sales receipt, to the address below. Upon reception, a new appliance will be sent to you as soon as possible.

• Infosec Communication
  After Sales Service
  Request for replacement under guarantee
  4, rue de la Rigotière
  44700 ORVAULT
  FRANCE

On this model, you may indeed hear a noise if the socket is not correctly set. There is an 8W to 70W potentiometer at the back to the appliance. Please refer to the product user guide to carry out the appropriate setting for your set up. The noise should disappear with the right setting.
If the problem persists, please contact the INFOSEC UPS SYSTEM After Sales Service on 02 40 72 15 82 or hotline@infosec.fr

If your equipment is still under guarantee, you can ask us to have it replaced. You will then have to send us the faulty surge suppressor along with the sales receipt, to the address below. Upon reception, a new appliance will be sent to you as soon as possible.

• Infosec Communication
  After Sales Service
  Request for replacement under guarantee
  4, rue de la Rigotière
  44700 ORVAULT
  FRANCE