Please read the conditions below carefully before registering your equipment.

Insurance validity period :
Amount of the insurance for your product :

PROTECTION POLICY FOR APPLIANCES CONNECTED
TO AN INFOSEC UPS SYSTEM UPS DEVICE

INFOSEC guarantees the original end user that the UPS, as of the date of purchase and for its useful life, will not show any design, assembly or manufacturing defects and that any defective UPS will be repaired or replaced free of charge, at his convenience (please,note that this policy is not the UPS warranty).
This coverage is effective upon the sole condition that the device had previously been registered and that this registration was done within 10 days of the date of purchase.

INFOSEC guarantees for a period of two years (not including photovoltaic UPS), under the provisions of French law and limits set out hereinafter, against malfunctions or defects caused by transients on the power supply line (according to standardized norms), on equipment directly and properly connected according to our indications to an INSOSEC UPS SYSTEM UPS device covered by this warranty, provided they remain in the original end user's possession. Any defects or malfunctions caused by transients on phone lines will only be covered by the guarantee if the telephone hardware is already fitted with primary headend protection. INFOSEC guarantees, via a Civil Liability insurance contract taken out with Assurances Générales de France under number 35644890 on behalf of the original end user, the consequences of a failure in the equipment connected directly to the UPS and attributable to it as per the specific limitations detailed in the table below depending on the model of the INFOSEC UPS SYSTEM UPS device.

WHAT IS NOT COVERED:

• Damage due to improper installation, modification or alteration of the UPS, or a connection not made directly to the source via an outlet fitted with an earth connection.
• Damage caused to the connected device if it was not used in normal operating conditions or according to the manufacturer's instructions or labels.
• Damage caused to the electronic equipment by transients on the data transfer lines.
• Recovery of the lost data and software re-installation.
• Damage caused by use of an INFOSEC UPS SYSTEM product for other purposes than those for which it was designed.
• Damage caused by accidents or events such as fire, water damage, theft, storm, hail, snow or natural disasters, war, and vandalism.
• Damage due to normal wear.
• Damage caused by a modification or transformation of the connected device. - Direct or indirect damage resulting from or unrelated to the use of INFOSEC UPS SYSTEM products.
• Loss of software, price of capital, cost of downtime of services and facilities, claims made by third parties including customers and damage to property.
• Damage to equipment not bearing EC certification.
• Any modification of the products connected after the registration of this guarantee on the Web.

ELIGIBILITY FOR COVERAGE:

• You must register for your insurance on the www.infosec-ups.com website within 10 days of purchase by entering all requested information.
• You will need the original sales receipt.
• You must notify us of a claim by registered letter with acknowledgement of receipt within 10 days from the date of the accident, including:
• a certified copy of your invoice or sales receipt
• a certificate or document issued by the weather bureau, electricity department or any official agency attesting to the transient overvoltage at the customer's address
• a repair or replacement estimate for the damaged equipment
• coverage eligibility form (see below).
• The INFOSEC customer services representative will then explain how to return your device to:
  
  INFOSEC COMMUNICATION SERVICE CLIENTS
  4 RUE DE LA RIGOTIERE
  44700
  ORVAULT FRANCE
• and the procedure to follow for your claim.
• These warranties are governed by French law and the buyer agrees to submit to the jurisdiction of the Trade Courts or Arbitration Chambers at Nantes.

CONDITIONS APPLICABLE IN METROPOLITAN FRANCE:

• It is established for the following duration: -

• The guarantee takes effect on the date of purchase provided the warranty registration card supplied with the product is returned or guarantee is registered on the website within fifteen days of the hardware shipment or delivery.
• NB: If the warranty card is returned by mail: This warranty form must also be stamped and dated by the dealer and include the serial number of the product.
• NB: If the warranty is registered via Internet: the customer must indicate the product's serial number as well as the contact details of the dealer who made the sale. He makes his invoice available to Infosec Communication if required for checking purposes.
• No appeals will be considered, and in the event of a dispute, the competent authority will be the Board of Arbitration and Mediation in Nantes (France).

• To exercise the warranty, the buyer must notify INFOSEC COMMUNICATION in writing (by mail or using the specific form on the website), without delay, of any flaws or defects that have appeared in the equipment sold.
• Any warranty issue should be submitted to the after-sales service of the dealer or of INFOSEC COMMUNICATION for decision: the customer will not, under any circumstances, be able to ask to be refunded for a repair that he may have had performed, on his own decision and without the consent of the company INFOSEC COMMUNICATION.
• INFOSEC COMMUNICATION or its authorised dealers provide the warranty.
• Shipping the equipment to the approved dealer's after sales service will be at the user's expense but its return to the user will be the dealer's responsibility during the warranty period. (except for the optional website warranty).

CONDITIONS APPLICABLE OUTSIDE METROPOLITAN FRANCE:

• It is established for the following duration: -

• The guarantee takes effect on the date of purchase provided the warranty registration card supplied with the product is returned or guarantee is registered on the website within fifteen days of the hardware shipment or delivery.
• NB: If the warranty card is returned by mail: This warranty form must also be stamped and dated by the dealer and include the serial number of the product.
• NB: If the warranty is registered via Internet: the customer must indicate the product's serial number as well as the contact details of the dealer who made the sale. He makes his invoice available to Infosec Communication if required for checking purposes.
• No appeals will be considered, and in the event of a dispute, the competent authority will be the Board of Arbitration and Mediation in Nantes (France).

• To exercise the warranty, the buyer must notify INFOSEC COMMUNICATION or its local distributor/dealer in writing (by mail or using the specific form on the website), without delay, of any flaws or defects that have appeared in the equipment sold.
• Any warranty issue should be submitted to the after-sales service of the dealer or of INFOSEC COMMUNICATION for decision.
• INFOSEC COMMUNICATION or its authorised dealers/installers provide the warranty.
• Refer to the INFOSEC UPS SYSTEM brand's local dealer/installer for after-sales service conditions.

Register my warranty simultaneously No Yes